Shipping policy

SHIPPING POLICY

We ship all orders to the United States.

Processing time: 1-3 business days
Delivery time: 5-15 business days depending on your location

All orders include free shipping. Once your order ships, you will receive a tracking number via email.

We work with trusted suppliers and shipping carriers to ensure your order arrives safely. If your package is delayed beyond the estimated delivery window, please contact us at bionovalab@gmail.com and we will resolve it immediately.

LOST OR DAMAGED PACKAGES

If your order arrives damaged or is lost in transit, contact us at bionovalab@gmail.com within 30 days of your order date. We will send a replacement or issue a full refund.

Questions? Email us at bionovalab@gmail.com